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Customer Service

Here you will find all that you need to know about how we operate our business. You can read the whole page or click on the relevant link below if you are short of time. 

Shipping & Delivery

We understand that you are eager to recieve your items safely and promptly after placing your order. With this in mind we are pleased to announce that we have, standard (free) and first class delivery services available for UK orders. We are also happy to arrange courier deliveries for large orders. In this instance, we ask that you contact us directly so that we can formulate an accurate cost for you. All of these options are displayed (where appropriate) as you proceed through the checkout process. 

Privacy & Security

We are 100% commited to protecting your privacy when you use our Site for online shopping. We comply with the principals of the Data Protection Act 1998 and the Privacy and Electronics Communications (EC Directive) Regulations 2003. We collect information about you using cookies so that we can tailor your visit to our website.

This information is only used by us in order to fulfil your order or any queries. WE DO NOT SELL YOUR DATA TO ANY THIRD PARTIES. As you browse our online shop we will use cookies to track your behaviour. This helps assist us tailoring your visit and improving the functionality of the site. You can at any time choose to disable your cookies in your browser. This will ensure that we do not see your behaviour. By doing this, however, may make some of our website functions unavailable to you.

The information we hold may include your name, delivery address, invoice address, order details telephone number and email address. We DO NOT hold any credit or debit card payment details as all payments requested for our goods are processed by PayPal's secured servers on our behalf. Clear instructions regarding this process are given during the 'Payment' Section of the checkout process. This data is held in accordance with our internal security policy.

If for any reason we propose to send your data outside the European Economic Area (EEA) we will seek your permission first. This is highly unlikey but we must advise you of such a possibility. We will never collect any sensitive information about you without your agreement first. You have a right to ask for any information we may hold about you. We will provide this for a small administration fee of £5. We will delete any information or correct any inaccuracies at no additional charge as soon as you request us to do so. Data will only be released to the police when there is a clear legal requirement to do so.

 

Returns & Replacements

We recognise that on occasions you may want to return your goods after you have recieved them. Please follow these guidelines in order to make the return process proceed correctly :-

1. In the first instance, please contact us by email to info@marigold.gifts and tell us what you want to send back and why. Please include your order reference in that email.

2. Check to make sure that the item has not been altered in any way as we can only accept items that are unused, unopened and undamaged. 

3. Wait until we have received and replied to your email. In some cases we will request a photograph showing the item you wish to return and we will, in all cases, give you information as to how the item should be returned and the address to which it should be sent.

4. Post your item back to us within 14 days from when your order was dispatched. You should obtain a "Proof of Posting" when sending items back to us. Proof of Posting is free when requested at a Post Office. If you send an item back to us and it does not arrive, Proof of Posting will enable you to claim a refund (up to the value of £20.00) from Royal Mail to compensate for the loss of the item. If your item has a higher value, we would recommend using a delivery service with a higher insured value.

5. Once we have recieved the item, we will offer you an exchange or full refund in accordance with the item condition, our stock availability and your preferences.

Please note that "Made To Order" products, including personalised gifts, cannot be returned unless they have been made incorrectly by us.

Please note that unless an error has been made on our part, we will be unable to refund the return postage you will have paid. 

 

Ordering

We have tried to make browsing, choosing and ordering products within our online store as easy as possible.

The Category Headings will take you to different areas of the shop that are of interest to you.

If you need some help to find what you are looking for, just send us an email to info@marigold.gifts and we will contact you to provide assistance.

Once you have chosen your desired items, enter the quantity you want and add them into your shopping basket by clicking the 'add to cart' button. After you have finished browsing, you can click on the 'checkout' button to see a summary of all the items you have placed in your basket. At this point, you are able to change item quantities, delete items or continue shopping. When you're ready, click on the 'checkout now' button to begin the checkout process. At the start of the checkout process you are given an option to 'check out as a guest' or 'register'.  This is what each option can mean for you:

'Checkout as a guest' allows you to navigate throgh the process by simply providing the minimal information that is required. This is ideal if you are omly wanting to make a one-time purchase. 

'Register' allows you to create an account with us. Customers that create an account  are able to track the status of their order, view their order history and complete future orders without having to input lots of information again. 

After successfully completing the delivery information and payment section you will receive an email called 'order confirmation'. This confirms that we have received details of your order. The dispatch team will then check all the details and prepare your order for posting or, for personalised items, commence the manufacturing process.. If an item is out of stock, the team will advise you as soon as possible of any delays. When your items have been carefully packaged and posted, you will receive a second email called 'shipping confirmation'. This will tell you when your item has been posted and what postal service has been used. 

 

Payment, Pricing & Promotions

All prices on the website are shown in British Pounds Sterling (£) and include all relevant taxes.

Weoffer promotions at various times of the year so that you can enjoy great products at very special prices. We will alert you to these opportunities through our periodic newsletter. We have chosen to use PayPal as our trusted payment provider. PayPal is a well known company that has been operating secure payment provisions for many years. When you place your order with us, you will be using one of the most secure and safe ways to pay for your goods.

Payment may be made using your PayPal account or by using a debit or credit card. It is not necessary to have or to create a PayPal account to make payments on this website.

 

Viewing Orders

You can view your order by logging into your account. You can access this from the top navigation bar on all pages of the website. Once logged in you will be able to see current and historical orders.

Updating Account Information

You can change your address or any other details stored in your registered account by simply logging into 'My Account'.

This tab is located in the top navigation bar on all pages of the this website.

 

 

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